Reference

How 11y888 Handles Your Personal Information

This policy explains exactly what data we collect when you use your 11y888 account, how we use it, and how you can control it.

Account data protectedJazzCash, Easypaisa, Raast payment details securedNo data sold to third partiesRight to request deletionContact us to update your records
11y888 How 11y888 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to review what we hold, or need to correct something on your account, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to data-related requests promptly — complex cases involving identity verification or payment records may take a little longer to resolve fully.

Team online

Live Chat

Start a chat session from your account dashboard. Live chat is the quickest path for privacy questions about your account or recent JazzCash and Easypaisa transactions.

Email Support

Send a detailed privacy request to our support email. Include your registered mobile number so we can verify your identity before releasing or changing any account data.

Account Settings

Some data updates — like your contact number or linked Raast account — can be made directly inside Account Settings without contacting support first.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from login to withdrawal. Your data is encrypted in transit, and access to account records is restricted internally to staff who need it to resolve your request. Here is what that looks like in practice across the key areas of your account.

Cookies and Session Data

We use session cookies to keep you logged in across pages on the same device. You can clear cookies through your browser at any time, though this will end your active session.

Payment Record Retention

Transaction records from JazzCash, Easypaisa, and Raast deposits are retained for the period required by applicable financial rules. You can view your own transaction history inside your account wallet.

Account Security

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support through live chat to flag the account.

Data Correction and Deletion

You can request correction of inaccurate personal data at any time. Deletion requests are assessed against retention obligations — we will tell you clearly what can and cannot be removed.

Common Questions About Your Data and Rights

These are the questions we hear most often from account holders in Pakistan about how their data is used, stored, and managed on 11y888.

We collect your name, mobile number, and the details needed to verify your identity and process payments. No more than what is necessary to run your account securely.

We store transaction references to match deposits to your account wallet. We do not store your JazzCash or Easypaisa PIN, password, or full credentials at any point.

Yes. Send a request via email or live chat with your registered mobile number. We will verify your identity and provide the data we hold on your account.

Retention periods depend on applicable legal and financial requirements. We keep records only as long as required and remove them as soon as those obligations are met.

Only with payment processors and identity-verification partners needed to complete your transactions. We do not sell or share your data with advertisers or unrelated third parties.

Basic contact details can be updated in Account Settings. For identity or payment-linked changes, contact support via live chat or email so we can verify the request first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.