Reference

Our Terms, Your Rights on 11y888

These legal pages set out how 11y888 operates, what rules apply to your account, and what you can expect from us when it comes to your data, your wallet activity through JazzCash, Easypaisa or Raast, and your account access.

Account TermsPrivacy PolicyCookie NoticeJazzCash & Easypaisa Wallet RulesPakistan Region Eligibility
11y888 Our Terms, Your Rights on 11y888
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a dispute involving your account or wallet transaction, these are the channels to use. Our support team handles legal and account queries separately from general gameplay questions — flag your message as a legal or policy matter so it reaches the right team without delay.

Live Chat — Account and Policy Queries Open the chat icon from your account dashboard. Select 'Policy or Legal' from the topic menu so your message is routed directly to the compliance team rather than general support.
Email — Formal Requests and Data Access Send written requests — including data access, correction or deletion requests — to our support email. Include your registered account number and the nature of your request in the subject line.
In-Account Help Centre Log in, go to Settings, then Help Centre. The Policy section lists current terms, recent updates and a form to raise a formal complaint linked directly to your account record.
HOW WE HANDLE THIS

Data, Security and Account Retention at 11y888

Our approach to account data, cookies and security is built around keeping your information useful to you and protected from misuse. Here is what that looks like in practice across the four areas that matter most.

Data Handling and Storage

Account data — including your registered mobile number, wallet identifiers for JazzCash or Easypaisa, and transaction history — is stored on secured servers. We do not sell or share this data with third parties outside of what payment processing requires.

Cookies and Session Tracking

We use session cookies to keep you logged in across your mobile browser and desktop without forcing repeated logins. You can adjust cookie preferences from the settings panel; disabling non-essential cookies does not affect your ability to deposit or withdraw.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If a login attempt comes from an unrecognised device, we prompt a secondary confirmation before your account or wallet balance is accessible.

Data Retention and Deletion Requests

We retain account and transaction records for the period required by our operational and legal obligations. After that period, or following a verified deletion request, personal data is removed from active systems in line with our stated retention schedule.

Common Questions About Our Terms and Policies

These are the questions we hear most often when it comes to account rights, data and legal matters. Each answer reflects how our policies actually work — not generic platform copy.

Access depends on local law and is available only in eligible regions. We recommend you check the rules that apply in your specific location before opening or continuing to use an account.

Send a written request to our support email with your account number in the subject line. We will acknowledge receipt and respond within the timeframe set out in our Privacy Policy.

Yes. Submit a deletion request through the in-account Help Centre or by email. We process verified requests in line with our retention schedule and confirm once the data has been removed from active systems.

Wallet identifiers linked to your account are removed from active records following a verified closure. Transaction history may be retained for the legally required period before full deletion.

We send a notification to your registered contact before any material update takes effect. The updated terms are also posted in the Help Centre with a clear date stamp showing what changed and when.

Raise a formal complaint via the Policy section in your account Help Centre or by email. Flag it clearly as a dispute so it reaches the compliance team rather than general account support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.